Millicent M.
Executive Assistant
Compare at US rates $7,200/mo?
AI Experience
Notable Highlight
Brought experience across customer service, executive assistance, operations, and a previous company support. Managed calendars, travel, client communication, team coordination, and CEO support in hybrid and fully a previous company international environments. Tools: Notion, Trello, MS Office, Google Workspace, Zoom, Canvas, Capcut, ChatGPT, Claude
Experience Summary
Millicent had experience across customer service, executive support, operations, and a previous company coordination. She began in customer service at an insurance company, then transitioned to a combined personal assistant and customer representative role at an e-commerce company, where she handled social media, order fulfillment, and team coordination. She subsequently worked as an Executive Assistant for a French corporate training company, managing calendars, events, lecturer coordination, invoicing, and client support. In her most recent role, she worked remotely in an international setting, supporting multi-timezone calendar management, stakeholder communication, travel planning, and CEO gatekeeping. Across these roles, she demonstrated proactivity, adaptability, and organizational skills while using ChatGPT, Claude, Notion, and Trello.
Key Achievements
Recognized as Employee of the Year (2024) for exceptional performance and adaptability at BI. Improved customer response time by 30% and achieved a 90% client satisfaction rate at PI through responsive, solutions-focused service delivery.
Skills
Work Experience
Executive Assistant
BI · Aug 2026 - Present
- Coordinated domestic travel arrangements, including hotel bookings, travel logistics, and destination research for business trips.
- Planned and managed corporate events, overseeing logistics, scheduling, and vendor coordination to ensure successful execution.
- Prepared client invoices and maintained accurate financial records.
- Delivered exceptional client support by responding to enquiries, coordinating communications, and creating marketing materials using Canva.
Customer Service Representative
WO · Aug 2022 - Dec 2022
- Handled customer enquiries and support requests via email and ticketing systems, providing clear, timely, and professional responses.
- Managed shipment and order-related issues, including delivery delays, failed collections, tracking, customs, returns, and shipping queries.
- Investigated and resolved customer cases by liaising with UPS, FedEx, and internal teams, while proactively following up until resolution.
- Maintained accurate case records, escalated complex issues with relevant details, and managed multiple customer cases while ensuring customers received timely updates.
Executive Partner (International Clients)
a previous company · Jun 2025 - Jul 2026
- Planned and coordinated end-to-end international travel, including flight bookings, hotel reservations, ground transportation, and travel logistics.
- Prepared detailed travel itineraries, ensuring seamless travel experiences while accommodating schedule changes and client preferences.
- Managed complex executive calendars across multiple time zones, scheduling meetings and optimizing travel plans.
- Coordinated virtual meetings, stakeholder engagements, and executive events, ensuring all logistics, meeting materials, and follow-up actions were completed.
Customer Service & Personal Assistant
DK · Mar 2022 - Sep 2023
- Managed customer enquiries, complaints, and order-related requests across multiple communication channels, ensuring timely and professional resolution.
- Processed and followed up on e-commerce orders through WooCommerce, coordinating deliveries and resolving order or fulfilment issues.
- Liaised with customers, delivery teams, and internal stakeholders to track orders, address problems, and provide timely updates.
- Supported social media customer engagement and content management, contributing to a 40% increase in Instagram engagement.
Customer Service Representative
PI · Jan 2020 - Apr 2021
- Managed client records and processed documentation and claims with accuracy and attention to detail.
- Improved response time by 30%, enhancing overall service delivery efficiency.
- Achieved a 90% client satisfaction rate through responsive, solutions-focused service.
Internship
MOT · Aug 2022 - Dec 2022
- Supported administrative and records management functions, including filing and registry management.
- Gained hands-on experience in government administrative procedures and public service delivery.