Annick G.
Personal Assistant
Compare at US rates $15,000/mo?
Notable Highlight
Held more than two decades of experience in executive support, operations management, project coordination, stakeholder engagement, and business administration across hospitality, education, retail, entrepreneurship, and professional services. Demonstrated strong expertise in executive diary and travel management, meeting coordination, operational planning, event management, supplier liaison, customer relationship management, and process improvement. Brought international experience gained across Switzerland, Zimbabwe, and South Africa, complemented by fluency in English and French and native German proficiency. Held a Bachelor of International Hotel Management with First Class Honours and combined strategic thinking, discretion, adaptability, and exceptional organisational skills with a strong commitment to continuous learning and operational excellence.
Experience Summary
An accomplished Executive Support and Operations professional with over 20 years of international experience spanning executive administration, operations coordination, project management, education, hospitality, retail management, and entrepreneurship. She successfully supported senior executives, managed business operations, coordinated complex projects, and built strong stakeholder relationships across diverse industries. With a practical, solutions-focused approach, she excelled at improving operational processes, managing competing priorities, and creating structure within fast-paced environments. Her multilingual capabilities, international exposure, and strong organizational skills enabled her to work effectively across cultures while delivering exceptional administrative and operational support.
Key Achievements
Co-founded NN and oversaw operations, customer experience, supplier management, and marketing. Successfully transitioned the business from retail to an online distribution model while developing a growing distributor network. Provided operational coordination for TGGZ, managing day-to-day administration of waste management operations across Zimbabwe while supporting remote operations from South Africa through effective communication, planning, and supplier coordination. Taught for 12 years at GSJDLF, designing and implementing a bilingual education programme following Ministry of Education requirement changes. Organized large-scale school events, mentored colleagues, and supported students with diverse learning needs, including helping a previously non-verbal learner with Down syndrome participate confidently in classroom activities. As Retail Operations Manager at AS, implemented operational improvements that reduced stock shrinkage from 14% to 4%, significantly improving profitability while strengthening customer service, staff performance, and inventory management during a challenging economic period. Served as Executive Assistant to the Dean at GIOHE, managing executive schedules, coordinating international travel, organizing meetings, preparing confidential documentation, and serving as a central communication point for internal and external stakeholders within an international academic environment.
Skills
Work Experience
Operations & Client Experience Lead (Co-Founder)
NN · Ballito, South Africa · Jul 2021 - Present
- Co-founded and established a natural health and wellness business, overseeing customer communication, consultations and day-to-day operations.
- Developed personalised wellness protocols and built long-term client relationships through education and ongoing support.
- Coordinated stock management, supplier relationships, order fulfilment and customer follow-up.
- Led the transition from a retail-based business to an online distribution model, supporting the development of a growing distributor network.
- Created marketing content, managed social media communications and contributed to business strategy and continuous improvement.
Business Operations Coordinator
TGGZ · Harare, Zimbabwe / Ballito, South Africa · Aug 2016 - Jun 2021
- Supported the day-to-day administration of a waste management business operating across Zimbabwe while coordinating activities remotely from South Africa.
- Assisted with marketing initiatives, customer communication and supplier coordination.
- Supported business administration, operational planning and problem-solving across multiple workstreams.
Principal Class Teacher
GSJDLF · Harare, Zimbabwe · 2012 - 2016
- Planned and delivered engaging lessons across a multicultural learning environment, adapting teaching methods to meet the needs of individual learners.
- Designed and implemented a bilingual education programme following new Ministry of Education requirements, developing teaching resources where none previously existed.
- Organised school events, educational trips, concerts, sports fixtures and fundraising initiatives, coordinating staff, parents and external suppliers.
- Managed classroom budgets, ordered educational resources and ensured effective administration throughout the academic year.
- Prepared reports, maintained student records and communicated regularly with parents regarding academic progress and pastoral care.
- Mentored colleagues through training sessions and shared best practice to support professional development.
- Supported students with diverse learning needs, including successfully encouraging a previously non-verbal learner with Down syndrome to participate confidently in classroom activities.
Bilingual Class Co-Teacher
GSJDLF · Harare, Zimbabwe · 2006 - 2012
- Planned and delivered engaging lessons across a multicultural learning environment, adapting teaching methods to meet the needs of individual learners.
- Designed and implemented a bilingual education programme following new Ministry of Education requirements, developing teaching resources where none previously existed.
- Organised school events, educational trips, concerts, sports fixtures and fundraising initiatives, coordinating staff, parents and external suppliers.
- Managed classroom budgets, ordered educational resources and ensured effective administration throughout the academic year.
- Prepared reports, maintained student records and communicated regularly with parents regarding academic progress and pastoral care.
- Mentored colleagues through training sessions and shared best practice to support professional development.
- Supported students with diverse learning needs, including successfully encouraging a previously non-verbal learner with Down syndrome to participate confidently in classroom activities.
ESL Teacher
GSJDLF · Harare, Zimbabwe · 2004 - 2006
- Planned and delivered engaging lessons across a multicultural learning environment, adapting teaching methods to meet the needs of individual learners.
- Designed and implemented a bilingual education programme following new Ministry of Education requirements, developing teaching resources where none previously existed.
- Organised school events, educational trips, concerts, sports fixtures and fundraising initiatives, coordinating staff, parents and external suppliers.
- Managed classroom budgets, ordered educational resources and ensured effective administration throughout the academic year.
- Prepared reports, maintained student records and communicated regularly with parents regarding academic progress and pastoral care.
- Mentored colleagues through training sessions and shared best practice to support professional development.
- Supported students with diverse learning needs, including successfully encouraging a previously non-verbal learner with Down syndrome to participate confidently in classroom activities.
Retail Operations Manager
AS · Harare, Zimbabwe · Mar 2002 - Aug 2004
- Managed the daily operations of a busy supermarket department, leading staff and maintaining high standards of customer service.
- Analysed stock movement and shrinkage reports to identify underlying causes of loss and presented practical recommendations to management.
- Implemented operational improvements that reduced stock shrinkage from 14% to 4%, contributing to improved profitability.
- Developed customer-focused promotions during a period of economic uncertainty, helping customers access essential products while supporting commercial objectives.
- Supervised staff, monitored performance and contributed to training and development within the department.
Executive Assistant to the Dean
GIOHE · Bulle, Switzerland · Jan 2001 - Dec 2001
- Provided comprehensive administrative support to the Dean within an international higher education environment.
- Managed executive diaries, coordinated meetings and prepared reports, presentations and confidential documentation.
- Organised travel, accommodation and logistical arrangements for visiting lecturers and academic guests.
- Recorded meeting minutes and ensured timely distribution of agendas and supporting documentation.
- Acted as a central point of communication between academic staff, students and external stakeholders.
- Maintained confidential records with professionalism, discretion and attention to detail.