Nadine D.
Branch Manager / Operations & Finance Administrator I currently manage the day-to-day operations of a branch, overseeing financial administration, customer service, staff supervision, procurement, inventory management, reporting, and health & safety compliance. My role combines operations management, bookkeeping, customer relationship management, process improvement, and administrative leadership to ensure the branch operates efficiently and delivers excellent service.
Compare at US rates $15,000/mo?
Notable Highlight
Built a successful career spanning operations management, finance, administration, and executive support across multiple industries. Managed daily business operations while overseeing financial administration, procurement, inventory, customer service, and human resources functions. Developed and implemented business processes that improved efficiency, strengthened compliance, and enhanced service delivery. Successfully managed teams, coordinated cross-functional activities, and supported executive leadership through accurate reporting and effective operational planning. Strengthened professional expertise through ongoing development in occupational health and safety, administrative support, and business operations.
Experience Summary
An operations and administration professional with extensive experience managing branch operations, financial administration, executive support, and business processes. Oversaw accounts, procurement, inventory management, supplier relationships, customer service, compliance, reporting, and team leadership while ensuring efficient day-to-day operations. Supported executive decision-making through accurate reporting, financial management, and process improvement initiatives. Demonstrated proactive problem-solving, strong organisational skills, and the ability to build productive relationships with customers, suppliers, and internal stakeholders while maintaining high levels of professionalism and operational excellence.
Key Achievements
Managed branch operations for over nine years, overseeing finance, administration, customer service, procurement, compliance, and staff performance. Improved administrative efficiency by implementing streamlined procedures, strengthening operational controls, and developing standard operating procedures that enhanced accountability and consistency. Successfully maintained compliance audits, strong financial controls, inventory accuracy, and operational standards. Built lasting customer and supplier relationships through exceptional service delivery and effective communication. Demonstrated extensive bookkeeping expertise across accounts, trial balance, payroll, VAT, debtors, creditors, and financial reporting to support informed business decisions and long-term operational success.
Skills
Work Experience
Branch Manager
HF · Sept 2017 - Present
- Oversee daily business operations across finance, administration, customer service, procurement, compliance, and staff performance.
- Manage accounts receivable and accounts payable.
- Process customer quotations, invoicing, and payment allocations.
- Perform bank reconciliations.
- Manage purchase orders and procurement activities.
- Maintain supplier relationship management.
- Plan inventory and control stock levels.
- Administer fleet operations.
- Handle HR administration and staff scheduling.
- Prepare monthly operational reports and executive reporting.
- Resolve customer issues and ensure Health & Safety compliance.
- Improved administrative efficiency through streamlined procedures.
- Implemented operational systems that increased accountability.
- Successfully managed compliance audits.
- Strengthened customer communication processes.
- Developed standard operating procedures.
Branch Manager
CK · Nov 2014 - Sept 2017
- Managed day-to-day operations of a busy hospitality venue including staff management, customer service, and financial administration.
- Coordinated promotions, supplier management, and stock control.
Bookkeeper & Office Administrator
JP · 2008 - 2014
- Managed full bookkeeping through Trial Balance, payroll, and VAT.
- Processed debtors, creditors, and supplier payments.
- Handled banking and office administration.
Co-Owner / Business Manager
NMWD · 2001 - 2008
- Managed finance, operations, and purchasing activities.
- Oversaw production planning and customer relationships.
- Led a workforce of more than 25 employees.