Ezra M.

E-Commerce Operations Manager - Inventory & Supply Chain

South Africa4+ years experienceAvailable in 1 week$2,200/mo

Compare at US rates $6,600/mo?

AI Experience

🧠 Claude - Automates repetitive tasks and builds agents to handle manual data workflows. Much of the work involves identifying which hands-on steps can be handed to an agent instead.

🤖 ChatGPT - Automates repetitive tasks and builds agents to run data workflows that were previously handled by hand.

Notable Highlight

Built a Shopify operations consultancy managing 200+ SKU catalogs and multi-market fulfillment and architected Zapier workflows that eliminated 15+ hours of weekly manual work. Works hands-on with Claude and ChatGPT - the AI Experience section above has the examples.

Experience Summary

Maacah Solis was an E-Commerce Operations Specialist with extensive hands-on experience managing Shopify store architectures, product data integrity, and DTC commerce workflows across US and UK markets. Operating at the intersection of merchandising, inventory control, and backend systems, she maintained catalog integrity across 200+ SKUs, executed bulk catalog migrations, and built cross-platform automations. Her background spanned full Shopify product setups (SKUs, barcodes, HS codes, cost tracking) alongside enterprise merchandise planning, demand forecasting, and inventory control across 300+ stores and multiple distribution centers, combining rigorous data accuracy with deep commercial and logistical perspective.

Key Achievements

Designed and deployed Shopify store architectures for US and UK DTC brands, configuring product structures, multi-location inventory, and taxonomy, which improved product discoverability and reduced customer service inquiries by 25%. Maintained 100% data integrity across product variants, images, and SEO metadata while managing catalog operations across 200+ SKUs. Executed zero-downtime catalog and SKU migrations using Matrixify, protecting data integrity across large product catalogs. Developed experience across multiple operational systems, including SAP, Syspro, Zendesk, and Shopify. Gained exposure to CRM and operational workflows through HubSpot, Notion, AI, and automation. Developed exposure to Skio through Crocs, including interaction with the subscription experience and collaboration with a business-solutions team.

Skills

Shopify store architectureShopify FlowProduct data managementMatrixify bulk uploadsInventory managementDemand forecastingZapier workflowsSAPAdvanced ExcelPower QueryPivot tablesKlaviyoQuickBooks reconciliationOrder fulfillment operationsMarkdown executionSKU rationalization

Work Experience

Founder / Independent Consultant

VBO · Remote (US / UK clients) · Oct 2025 - Present

Built and operate a remote e-commerce operations consultancy supporting US and UK DTC brands across Shopify operations, inventory, fulfillment, financial reconciliation and founder support.
Designed and deployed Shopify store architectures for brands entering US and UK markets, configuring product structures, multi-location inventory, collection taxonomy and SKU metadata; improved product discoverability and reduced customer-service inquiries by 25%.
Managed product and catalog operations across 200+ SKUs, maintaining 100% data integrity across product variants, images and SEO metadata.
Executed zero-downtime catalog and SKU migrations using Matrixify, protecting product data integrity across large product catalogs.
Architected Zapier workflows connecting Shopify, QuickBooks and Stripe, eliminating 15+ hours of weekly manual data entry and reducing reconciliation errors to near-zero.
Managed order, fulfillment and post-sale operations across international markets, including returns, RMAs, courier coordination, commercial documentation and customs requirements.
Owned customer-experience issue resolution and analyzed return reasons to identify recurring product, fulfillment, catalog and operational issues before they became systemic.
Built SOPs, priority systems and operating workflows that improved execution consistency and gave founder-led businesses greater operational visibility.
Coordinated meeting rhythms, research, follow-ups and content scheduling across distributed teams and founder-led brands, keeping operational work moving without requiring constant supervision.

Inventory Controller

AC · South Africa · Oct 2024 - Sep 2025

Delivered 99% stock accuracy across 26 retail stores and e-commerce channels by reconciling SAP, Shopify, ORP and POS data and tracing discrepancies to source.
Performed root-cause analysis across inventory movements, mis-scans, data-entry errors and transfer discrepancies, reducing shrinkage and write-off exposure.
Produced daily and weekly stock variance reporting for Finance and senior management, surfacing inventory and margin exposure for decision-making.
Led troubleshooting across four connected systems, improving visibility into stock movement, inbound allocations and sales-order history.
Implemented corrective-action processes around stock handling, inter-branch transfers and scanning discipline to improve inventory integrity.

Supply Chain Planner

PNP · South Africa · Feb 2023 - Sep 2024

Owned demand forecasting and replenishment planning across a 312-store national retail network and four distribution centers, managing a 23-vendor portfolio covering 200+ articles.
Built seasonal buy plans for Easter, Eid, Black Friday and Festive trading periods, consolidating promotional demand of 30,000-200,000 cases per run against two-day DC lead times.
Maintained a 98% performance benchmark across replenishment accuracy, vendor strike rates, stock turns and promotional performance by reallocating inventory against live sales trends.
Designed new-product-introduction forecasts for SKUs with no trading history by benchmarking comparable-SKU performance and setting initial order and allocation quantities.
Implemented JIT replenishment and stock reallocation strategies for short-dated, obsolete and dormant inventory, improving availability while reducing carrying-cost and write-off exposure.
Substituted constrained SKUs with comparable alternatives during supplier disruption, protecting availability across the retail network without disrupting promotional activity.

Merchandise Trainee Planner

a previous company · South Africa · Sep 2021 - Jan 2023

Managed Open-to-Buy controls and financial planning across fashion and apparel categories, translating sales expectations into inventory procurement plans and buying targets.
Produced monthly, seasonal and annual forecasts by category using sales, margin and inventory-turn expectations to guide merchandise investment.
Developed assortment and range plans with Buying, Marketing, Store Operations and Logistics, balancing range size, product mix, market trends and consumer demand.
Executed markdown and promotional strategies for slow-moving and terminal inventory to improve sell-through and recovery value.
Conducted post-season analysis to refine forecast assumptions and strengthen future range and inventory decisions.