Rosanno B.
Shipping Specialist
Compare at US rates $12,000/mo?
AI Experience
Notable Highlight
Rosanno brought hands-on e-commerce fulfillment experience with direct exposure to Amazon, Walmart, 3PL operations, inventory reconciliation, shipment management, and forecasting. He demonstrated particular strength in building processes from the ground up, including creating a reconciliation SOP where none previously existed, and taking ownership of fulfillment and inventory issues through resolution. Works hands-on with ChatGPT and Meta AI - the AI Experience section above has the examples.
Experience Summary
Rosanno was an e-commerce fulfillment and inventory professional with hands-on experience across order fulfillment, shipment operations, inventory management, reconciliation, forecasting, 3PL coordination, and customer-impacting fulfillment issues. He began in shipment operations and was promoted to Shipments Team Leader, managing a team of 10, before moving into an Inventory Management Specialist role. This progression provided strong end-to-end exposure to both fulfillment execution and inventory control. His experience included managing orders, coordinating with U.S. 3PLs, resolving shipment and inventory discrepancies, managing replacements and refunds, monitoring fulfillment exceptions, and using data to proactively identify potential issues before they impacted customers.
Key Achievements
Built a reconciliation SOP from scratch, establishing a structured approach to recovering missing units from Amazon and Walmart using carrier proof of delivery and marketplace support cases. Proactively identified TMS vs. physical inventory discrepancies before they created larger fulfillment issues, coordinating directly with 3PLs to investigate and resolve mismatches. Established recurring bin checks with 3PL partners to maintain alignment between physical inventory and system quantities. Developed inventory forecasting processes using Helium 10 and Jungle Scout, analyzing daily, weekly, and 14-day sales trends as well as seasonality to determine replenishment requirements. Managed a wide range of fulfillment exceptions, including delayed and stuck orders, missing units, warehouse damage, stock mismatches, replacements, refunds, and customer-impacting shipment issues. Created operational reports using Pivot Tables, VLOOKUP, XLOOKUP, charts, and raw-data analysis to provide visibility into fulfillment and inventory performance. Promoted to Shipments Team Leader, managing 10 team members and demonstrating strong ownership and operational leadership. Used ClickUp and email to maintain visibility, follow up on open issues, and escalate problems according to urgency and customer impact.
Skills
Brings hands-on experience across Fulfillment and Order Management, E-commerce Operations, Amazon and Walmart Marketplace Operations, Inventory Management and Reconciliation, 3PL and Warehouse Coordination and Shipment Tracking and Exception Management. Also works across:
- Returns
- Replacements and Refunds
- Inventory Forecasting and Replenishment
- SOP Development and Process Improvement
- Root Cause Analysis and Issue Resolution
- Excel and Google Sheets
- Pivot Tables
- VLOOKUP
- XLOOKUP and Reporting
- TMS / Fulfillment Management Systems
- Stakeholder and Cross-Functional Communication
AI Tools:
- ChatGPT
- Meta AI
Work Experience
Shipping Specialist
GNC · Nov 2024 - Feb 2025, and Apr 2025 - Nov 2025
- Coordinated all product shipments, ensuring timely and accurate delivery to meet tight deadlines.
- Managed comprehensive logistics operations, enforcing compliance with shipping regulations and promptly addressing issues to maintain peak efficiency.
- Negotiated and managed relationships with carriers and suppliers, optimizing service quality and reducing costs.
- Analyzed complex shipment performance metrics, compiling data from various sources to provide actionable insights and support strategic decision-making.
- Streamlined issue resolution by managing and escalating critical shipment problems and ensuring prompt communication with all stakeholders.
- Developed and maintained comprehensive process documentation for all shipping operations.
- Led cross-training initiatives and knowledge-sharing sessions, improving team proficiency and adherence to standardized protocols.
- Provided timely assistance on ad-hoc reports and tasks, supporting the team in consistently meeting all deadlines.
Inventory Management Specialist
GNC · Feb 2025 - Apr 2025
- Managed end-to-end inventory control, documenting all movements and forecasting needs to proactively prevent shortages or surpluses.
- Generated and analyzed key inventory reports (e.g., Best Seller, WFS) weekly to support strategic decision-making and ensure data accuracy.
- Oversaw full purchase order lifecycle, from issuance and tracking to invoice verification and coordination with internal and external partners.
- Coordinated logistics with manufacturers and suppliers, ensuring timely delivery of products and necessary labels to fulfillment centers (Amazon FBA, SC, Walmart).
- Maintained meticulous documentation and ensured the accuracy of all inventory trackers, pricing data, and shipping information.
- Facilitated cross-training initiatives to ensure team adherence to standardized order placement and reporting procedures.
- Negotiated with suppliers and carriers to optimize terms, ensuring cost-effective procurement of labels and shipments.
- Ensured strict compliance with all internal protocols and external shipping regulations across all inventory operations.
Shipments Junior Team Lead
GNC · Apr 2024 - Oct 2024
- Supervised, trained, and motivated a team in shipping and receiving operations.
- Oversaw daily operations, including order picking, packaging, and product dispatching.
- Managed end-to-end logistics, allocating tasks, tracking orders, and coordinating daily with carriers and internal departments.
- Implemented and enforced safety protocols, ensuring team adherence to company policies and industry regulations.
- Resolved critical issues related to shipping delays, receiving errors, and logistics bottlenecks.
- Conducted quality checks and audits to maintain inventory accuracy and ensure proper product handling.
- Managed critical documentation, including bills of lading, shipping notices, and customs forms.
Reports Analyst
GNC · Apr 2023 - Mar 2024
- Managed and monitored e-commerce product listings across various platforms, ensuring all product information was current and accurate.
- Provided exceptional customer service, addressing all concerns and inquiries within established SLAs and processing new orders, replacements, and refunds efficiently.
- Oversaw inventory levels at SC to ensure adequate supply for all customer order fulfillments.
- Coordinated and tracked product shipments, reporting issues promptly to management to maintain operational efficiency.
- Acted as primary liaison with seller support, escalating urgent product listing and logistics issues to appropriate POCs and management, and ensuring timely resolution.
- Monitored competitive pricing and implemented promotional offers and discounts to optimize sales performance.
- Ensured strict adherence to all SOPs, maintaining clear communication channels and meeting all reporting deadlines for team and management updates.
Subject Matter Expert
TT · Oct 2016 - Sep 2022
- Provided Tier II support to call center agents, serving as the go-to expert for complex inquiries and troubleshooting to ensure timely resolution.
- Developed and maintained comprehensive knowledge base content, training manuals, and process documentation to ensure agent accuracy and compliance.
- Led training sessions and one-on-one coaching to enhance team product knowledge, improve performance metrics, and drive adherence to best practices.
- Analyzed recurring customer issues and performance data to identify root causes and implement solutions for continuous process improvement.
- Managed high-level customer escalations and conducted quality checks and audits to ensure the highest standard of service delivery and compliance.
- Acted as primary liaison with clients and stakeholders, communicating updates and aligning operational strategies with business objectives.
Customer Service Representative
TT · Apr 2016 - Oct 2016
- Provided front-line customer support by answering inbound calls, emails, and chats regarding products, services, and account inquiries.
- Resolved diverse customer issues promptly and efficiently, consistently meeting or exceeding established performance metrics and Service Level Agreements (SLAs).
- Utilized troubleshooting techniques to diagnose problems, guide customers through solutions, and ensure a positive resolution experience.
- Documented all customer interactions accurately in the CRM system, maintaining detailed records of inquiries, comments, and complaints.
- Maintained in-depth knowledge of company products, services, and policies to provide accurate information and cross-sell or upsell when appropriate.
- Collaborated with team leads and Subject Matter Experts (SMEs) to escalate complex issues and ensure timely follow-through on all customer concerns.
- Adhered strictly to quality assurance guidelines and compliance standards in all customer communications.