Peter J.
Senior Order Fulfillment Specialist
Compare at US rates $12,000/mo?
AI Experience
Notable Highlight
Five years of hands-on experience in order fulfillment, inventory operations, customer service, and logistics coordination, managing high-volume order issues from identification through resolution. Proficient with Epicor, Veeqo, ShipWorks, Magento, Amazon Seller Central, Excel, Google Sheets, and process automation through Google Apps Script. Skilled in inventory discrepancy resolution, backorder management, shipment issue resolution, carrier coordination, and customer de-escalation. Open to roles in fulfillment, e-commerce operations, order management, logistics, inventory operations, or customer operations. Works hands-on with Claude and Perplexity - the AI Experience section above has the examples.
Experience Summary
Peter is an Order Fulfillment Specialist with 5 years of hands-on experience managing end-to-end order fulfillment and customer service operations at HS (now Ankata). His experience covers the full fulfillment lifecycle, including order processing and tracking, delayed/lost/damaged shipments, mis-shipments, backorders, aging orders, inventory discrepancies, warehouse coordination, customer communication, and issue resolution. He managed inventory across approximately 22,000 SKUs, regularly monitored backorder queues, investigated system-versus-physical inventory discrepancies, and worked with carriers including USPS and FedEx to resolve shipment issues. Peter also brought systems expertise in Epicor, Magento, ShipWorks, Veeqo, Amazon Seller Central, Excel, and Google Sheets, along with experience creating Google Apps Script automations to streamline reporting and data-management tasks.
Key Achievements
Managed end-to-end fulfillment operations for 5 years, combining order fulfillment with customer service responsibilities. Managed inventory across approximately 22,000 SKUs, including active inventory movement, backorders, overselling, and missing stock. Proactively monitored backorder and aging-order queues to identify orders eligible for fulfillment and prevent unresolved issues. Investigated inventory discrepancies by comparing system records against physical inventory and identifying warehouse-related causes, including items stored in incorrect locations. Handled lost, delayed, damaged, and mis-shipped orders daily, coordinating with carriers and warehouse teams to drive resolution. Demonstrated strong end-to-end ownership on a complex delayed-shipment/mis-shipment case by de-escalating the customer, coordinating with the warehouse, arranging an expedited replacement at no cost, creating a prepaid return label, and monitoring the replacement through final delivery. Built Google Apps Script automations that cleared data ranges, generated downloads, and exported PDFs with minimal manual work. Used Excel and Google Sheets extensively, including VLOOKUP, to support daily operational work and data management. Worked with Epicor as the primary ERP for orders, inventory, refunds, and reconciliation, in addition to Magento, ShipWorks, and Veeqo. Developed a structured prioritization and checklist system to ensure fulfillment discrepancies and customer-impacting issues were followed through to completion.
Skills
Brings hands-on experience across End-to-End Order Fulfillment, Order and Inventory Management, Fulfillment Exception Management, Inventory Discrepancy Resolution, Backorder and Aging Order Management and Shipment Tracking and Issue Resolution. Also works across:
- Carrier Coordination (USPS, FedEx)
- Lost
- Delayed
- Damaged and Mis-Shipped Orders
- Inventory Reconciliation
- Customer Issue Resolution and De-escalation
- Warehouse Coordination
- 3PL Operations
- ERP and Order Management Systems
- Epicor
- Magento
- ShipWorks
- Veeqo
- Amazon Seller Central
- Excel and Google Sheets
- VLOOKUP and Google Apps Script
- Process Automation
AI Tools:
- Claude
- ChatGPT
- Google AI
- Perplexity
Work Experience
Senior Order Fulfillment Specialist
a previous company · July 2021 - Present
- Manage end-to-end order fulfillment operations using Veeqo and Seller Central, ensuring accurate and timely processing of high-volume orders.
- Oversee Amazon order fulfillment, including processing cancellations and resolving order discrepancies.
- Maintain accurate inventory records, conduct cycle counts, and coordinate stock replenishment to prevent stockouts and overstock.
- Collaborate with warehouse, customer service, and purchasing teams to streamline fulfillment workflows and reduce order errors.
- Process and track customer orders from multiple sales channels, ensuring on-time and accurate delivery.
- Assist with Amazon order management, including cancellations, returns, and tracking updates.
Customer Service Representative (E-mail support)
a previous company · July 2021 - Present
- Handle a high volume of customer inquiries via email, maintaining fast response times and high satisfaction ratings.
- Resolve order-related issues including cancellations, delayed shipments, refunds, and tracking discrepancies.
- Communicate clearly and professionally in writing, de-escalating customer complaints and turning negative experiences into positive outcomes.
- Collaborate with fulfillment and warehouse teams to track down order status and provide accurate updates to customers.
- Document recurring customer issues and flag process gaps to help reduce repeat complaints.