Kathya C.
✨ Newly AddedRetail Fulfillment & Operations professional
Compare at US rates $18,000/mo?
Notable Highlight
Retail fulfillment experience: Managed fulfillment for major retailers including Target, Ulta, Nordstrom, Anthropologie, Safeway, H-E-B, CVS, Kehe, and UNFI. End-to-end PO management: Handled orders from PO receipt and acknowledgement through warehouse fulfillment, shipping, and delivery tracking. Strong EDI experience: Hands-on with SPS Commerce, Target EDI, ASNs, invoices, and PO acknowledgements. Warehouse coordination: Oversaw one warehouse and its operational projects, directing daily fulfillment priorities and verifying warehouse execution. Inventory & allocation: Managed inventory reconciliation, cycle counts, allocation conflicts, and planning against historical sales and sales targets. Consumer goods exposure: Worked across beauty, snacks, beverages, and supplements, including products requiring lot and expiration tracking. Systems experience: WMS/ERP, NetSuite, Cin7 Core, Shopify, SPS Commerce, Amazon FBA/MCF, and TikTok Shop. Retail problem-solving: Addressed fulfillment risks through cross-docking, direct shipping from manufacturers, partial fulfillment, PO extensions, and expedited transportation. ERP migration experience: Participated in the Cin7 Core → NetSuite migration, validating open orders and inventory during cutover.
Experience Summary
Logistics and supply chain professional with 5+ years of experience leading warehouse, fulfillment, inventory, and transportation operations across B2B/B2C and CPG environments. Expertise in demand planning, order management, 3PL coordination, and e-commerce operations. Currently managed fulfillment operations at PGS.
Key Achievements
Managed retail fulfillment workflows from incoming purchase orders through delivery, coordinating closely with warehouse and transportation partners. Supported major retail accounts including Target, Ulta, Nordstrom, Anthropologie, Safeway, H-E-B, CVS, Kehe, and UNFI. Managed Target EDI workflows, including ASNs and invoices, and handled manual invoice corrections when integrations rejected documents. Participated in a Cin7 Core to NetSuite migration, validating open orders and inventory availability during system cutover. Worked with WMS/ERP systems integrated with SPS Commerce and Shopify. Managed inventory reconciliation, cycle counts, allocation conflicts, and inventory planning based on historical sales and sales targets. Supported supplement products requiring lot tracking, expiration-date controls, and temperature considerations. Developed solutions for potential retail delays, including co-manufacturer direct shipping, cross-docking, PO extensions, partial fulfillment, and expedited or dedicated transportation. Oversaw one warehouse and its operational projects.
Skills
Work Experience
Fulfillment Operations Coordinator
PGS · October 2024 - Present
- Lead sales orders management and daily warehouse operations for B2B and e-commerce/DTC customers: order picking, packing, returns, pickups, and delivery appointments between suppliers, warehouse, retailers/distributors, and inbound and outbound shipments.
- Maintain inventory accuracy through cycle counts and audits, and investigate discrepancies, damages, and stock variances.
- Monitor inventory availability and replenishments for customer multiple sales channels and marketplaces.
- Supervise productivity and efficiency to ensure client SLAs and KPIs and collaborate with data-driven process improvement by identifying and removing bottlenecks with actionable steps.
- Support customers in assembly, kitting, labeling, and repack projects.
- Create, maintain, audit, and update customer SOPs, trackers, dashboards, and reports.
Operations Coordinator
PP · March 2022 - October 2024
- Oversee daily operations with 3PL partners, such as sales order fulfillment, shipping, and inventory management.
- Coordinate logistics, pickup and delivery appointments between warehouses and distribution centers of suppliers, distributors and 3PL of customers to guarantee on-time shipping and delivery of orders to their destinations.
- Handle e-commerce sales channels and stores, and provide support in customer service, refunds, and order tracking.
- Track financials such as COGS, freight costs, projects, P&L reports, chargebacks, and storage.
- Manage purchase orders and schedule production with manufacturers and suppliers for inventory infills.
- Analyze data from key metrics to identify opportunities for process improvement, cost-saving, and operational efficiency enhancement and update any SOPs, trackers, and other manuals.
Capacity and Demand Planner
AAS · January 2019 - January 2020
- Create and maintain accurate demand forecasts using historical data and sales projection volumes for long-term projects.
- Collaborate with Purchasing, Production, and Customer Service teams by translating sales and demand forecasts into purchase order requirements for components and production and capacity plans for finished goods.
- Ensure optimal inventory levels by aligning demand forecasts with supply plans.
- Support new project (product) launches, phase-ins, and phase-outs with demand projections and production line capacity.