Simphiwe N.
✨ Newly AddedSupply Chain Fulfilment Specialist
Compare at US rates $13,200/mo?
AI Experience
Notable Highlight
Simphiwe's standout is that she spent 13 years at a previous company and a previous company, working across nearly the entire order-to-cash chain. She started in order management, processing EDI and manual orders at 100% accuracy, then moved into master data and launch planning for personal care (including Baby Dove), and led cost-saving projects. At a previous company, she managed fulfillment independently, including e-commerce orders for Takealot, South Africa's largest online retailer, on a 48-hour turnaround. Works hands-on with AI Assistants - the AI Experience section above has the examples.
Experience Summary
Simphiwe is a supply chain professional with 13 years of experience in order-to-cash, fulfillment, demand and innovation planning, and master data at global FMCG companies. She began in order management, processing EDI and manual orders to next-day delivery timelines, resolving order exceptions, and handling pricing, billing, and POD claims. She then led customer and vendor master data governance in SAP and became the in-house expert on a Salesforce supplier onboarding platform. As a supply and innovation planner, she prepared supply for personal care launches, including a baby care range. As a Customer Services Excellence Lead, she ran customer improvement and cost-reduction projects. Most recently, as a Supply Chain Fulfillment Specialist, she led daily fulfillment, allocation of constrained stock, promotional kitting, and e-commerce fulfillment for a major online retailer on a 48-hour SLA and supported a Salesforce rollout. She is completing her APICS CSCP certification.
Key Achievements
Maintained 100% order accuracy as an Order Management Specialist while meeting next-day delivery timelines. Led a pallet pooling initiative that reduced pallet replacement costs and breakages, eliminated long-running claims, and combined pallet returns with stock deliveries to lower transport expenses. Implemented a Salesforce supplier onboarding tool integrated with SAP, reducing manual onboarding effort by 30-40% and improving turnaround by 25-35%. Planned supply readiness for personal care product launches, including a new baby care range. Contributed to sustainability initiatives that reduced plastic usage by 30%. Led e-commerce fulfillment for a major online retailer on a 48-hour turnaround and built kitting for constrained promotional stock.
Skills
Tools:
- SAP S/4HANA
- SAP ECC / CRM
- Salesforce
- SysPro
- Sage
- SAP Business Objects
- SAP BW
- Power BI
- Microsoft Excel (Advanced)
- PowerPoint
Industries:
- Fast-moving consumer goods (FMCG)
- Personal care
- Food and nutrition
- Retail and e-commerce (B2B)
Skills:
- Order-to-cash management
- EDI and manual order processing
- Order exception resolution
- Fulfillment and logistics execution
- Constrained stock allocation
- Demand and supply planning (S&OP)
- Launch and promotional planning
- Promotional kitting
- Master data governance
- Claims
- shortages and billing resolution
- Key retailer relationship management
- Process mapping and SOP creation
- Dashboards and performance reporting
Work Experience
Supply Chain Fulfillment Specialist
a previous company · 2020 - Present
- Lead daily fulfillment and logistics execution, ensuring service level performance and inventory availability.
- Manage customer-based allocation, constrained materials, and stock rotation.
- Conduct monthly allocation reviews supported by analytics and corrective actions.
- Deliver forecast and allocation reporting for stock visibility and customer splits.
- Manage claims, shortages, and transport escalations.
- Coordinate Holiday Plan schedules to ensure continuity of supply.
Customer Services Excellence Lead
a previous company · 2018 - 2020
- Own strategic and operational customer relationships across service and supply.
- Lead customer improvement initiatives focused on cost reduction and efficiency.
- Execute key promotional events and mitigate out of stock risks.
- Design and implement Joint Business Plans (JBPs).
- Lead Sales DOR forums addressing pipeline risk, stock on hand, and production alignment.
- Develop dashboards and monthly performance analytics.
Supply & Innovation Planner
a previous company · 2016 - 2018
- Ensure supply readiness for innovation launches.
- Manage supply risks through structured governance and forums.
- Define optimal launch stock strategies with Marketing and Inventory teams.
- Establish KPIs measuring innovation impact on revenue and service.
- Contribute to sustainability initiatives reducing plastic usage by 30%.
- Support S&OP and Demand vs Supply planning.
Master Data Customer & Vendor Lead (SAP)
a previous company · 2014 - 2015
- Lead SAP customer and vendor master data governance.
- Manage hierarchy, pricing, routing, and regional data support (East Africa).
- Lead master data clean ups, SOP standardisation, and process mapping.
- Execute Digital Transformation Project: Salesforce supplier onboarding platform with SAP integration, SLA governance, and workflow automation.
Order Management Specialist
a previous company · 2012 - 2014
- Manage end-to-end order processing for both EDI and manual orders, supporting traditional trade customers.
- Ensure order creation within NDD (Next Day Delivery) timelines to meet service level commitments.
- Monitor and resolve order exceptions, achieving 100% perfect order accuracy.
- Flag out of stock situations proactively and work with Supply and Logistics to minimize customer impact.
- Manage out of sequence and emergency deliveries, ensuring continuity of supply for critical customer needs.
- Track and resolve price variances, ensuring billing accuracy and compliance.
- Create and manage transhipments to address stock imbalances and urgent customer requirements.
- Participate in daily Morning DOR sessions to flag pipeline issues, supply risks, and execution gaps.
- Manage credit control, billing, collections, and resolution of pricing and POD claims.
- Collaborate with Logistics, Billing, Master Data, EDI providers, and IT to ensure smooth order to cash execution.