Cezannie Y.
✨ Newly AddedEA to the President
Notable Highlight
Scaled a startup from 3 to 120+ employees as Chief of Staff, managing QA, Training, Recruitment, HR, and Operations while optimizing processes and implementing company-wide policies.
Experience Summary
Operations and administrative professional with 8+ years of experience in executive assistance, sales support, customer service, and operations management. Skilled in process optimization, team leadership, and cross-functional department coordination across startups and established companies.
Key Achievements
Provided executive and operational support for a Los Angeles-based lifestyle and streetwear brand, coordinating domestic and international travel, event logistics, pop-up activations, vendor management, and Shopify operations. Managed Shopify product uploads, inventory tracking, customer service operations, and operational reporting while creating workflow trackers and reporting systems using Google Sheets and Airtable. Supported a luxury beauty business by overseeing daily operations, appointment scheduling, executive assistance, budgeting, expense monitoring, and financial reporting while implementing dashboards for sales and cash flow tracking. Managed guest communications, reservations, onboarding, payment reconciliation, and operational workflows across Airbnb, VRBO, and Booking.com for short-term and long-term rental properties. Performed bookkeeping functions, including accounts payable and receivable tracking, invoice preparation, bank reconciliation, and financial record maintenance using Zoho Books and HoneyBook. Coordinated shipping documentation, logistics paperwork, and order fulfillment processes for wholesale and department store accounts while supporting bookkeeping and invoice management. Supported multiple international businesses across property management, education, construction, e-commerce, and professional services industries.
Skills
Work Experience
Executive Assistant/Sales Support
Shi. · Feb 2023 – Present
- Manage multiple calendars and email accounts.
- Keep CRM up-to-date and monitor tasks.
- Prepare weekly reports and presentations.
- Create meeting agendas and minutes of meetings.
- Conduct research tasks and lead generation.
- Organize and manage files.
- Manage travel bookings.
Assistant to CEO - Operations Head
SSS · Aug 2019 – Sep 2022
- Served as Chief of Staff; created and managed all departments (QA, Training, Recruitment, HR, Operations).
- Directed day-to-day operations.
- Conducted quarterly performance reviews, offering praise and recommendations for improvement.
- Set, enforced, and optimized internal policies to maintain efficiency.
- Implemented policies and standard operating procedures for continuous improvement.
- Identified and recommended changes to existing processes and rules to improve accuracy, efficiency, and quality service.
- Managed calendar and email communications and scheduled meetings.
- Planned travel and events.
- Managed social media presence.
- Handled client onboarding and cancellation (back office).
- Researched and purchased new tools and implemented company-wide.
- Managed payroll, budgeting, and financial forecasting.
Routing Specialist - Operations
a previous company · Aug 2016 – Oct 2018
- Handled order and shipment processing for both inbound and outbound operations.
- Processed all Vizio orders from Walmart, Costco, Best Buy, Target, and other retailers.
- Coordinated with partner couriers to schedule order pick-ups.
- Performed data entry.
Sales Admin
ID · Jun 2014 – Sep 2015
- Provided support to Sales Executives.
- Prepared necessary documents.
- Checked accuracy in order details and invoices.
- Assisted clients with auto loan application submission.
- Maintained documentation and records.
- Performed basic customer service functions.
Customer Care Representative
DS · Jan 2013 – Jun 2014
- Handled customer complaints and requests.
- Processed new line applications.
- Updated database of customer records.
- Managed inventory.
- Performed cashiering functions.
- Communicated customer feedback.
Admin Assistant
CD · Jul 2011 – Dec 2012
- Created promotional write-ups, blogs, press releases, and other marketing materials.
- Administered the social networking site for kids called Vizwoz (www.vizwoz.com).
- Developed marketing resource websites and managed content.
- Optimized SEO.
- Performed copywriting.