Janine T.
✨ Newly AddedExecutive Assistant to the Director of Operations
Notable Highlight
Nearly 7 years turning operational chaos into streamlined workflows—compliance tracking, documentation management, and cross-functional coordination across AT&T, real estate, and recruitment.
Experience Summary
Dedicated Executive Assistant and Administrative Professional with almost 7 years of experience supporting executives, real estate leaders, and U.S.-based organizations across operations, project management, customer service, and account management functions. Experienced in providing high-level administrative support, managing calendars and appointments, coordinating communications, executing lead generation initiatives, and overseeing operational processes. Proven ability to multitask in fast-paced remote environments while delivering exceptional client support and maintaining high standards of professionalism and accuracy.
Key Achievements
-Provided extensive executive support to CEOs and Directors of Operations, managing communications, newsletters, scheduling, and day-to-day business operations while maintaining high levels of professionalism and accuracy. -Supported real estate operations through lead generation, database management, appointment scheduling, marketing initiatives, and administrative coordination that helped streamline business activities. -Managed customer service and technical support operations, handling billing inquiries, refunds, adjustments, orders, and detailed documentation of customer interactions. -Performed extensive data entry, document processing, bulk data management, and administrative support functions across multiple industries and client environments. -Conducted market research, inside sales activities, cold calling, appointment setting, and lead prospecting initiatives to support business growth and client acquisition efforts. -Managed CRM platforms and leveraged tools such as HubSpot, Salesforce, Monday.com, Trello, and HoneyBook to organize workflows, improve communication, and support business operations. -Developed social media content, graphic designs, marketing collateral, and scheduled posts to enhance brand visibility and engagement.
Skills
Work Experience
Operations Specialist
VV · Nov 2022 – May 2026
- Performed high-level administrative and compliance support, including records management, documentation control, workflow coordination, and stakeholder communication while ensuring operational accuracy and compliance standards.
- Tracked compliance requirements and coordinated audit activities.
- Managed documentation and operational support across multiple departments.
- Coordinated meetings and generated reports for stakeholder communication.
Executive Assistant & Customer Service Support
ATT · Dallas, Texas · Jun 2021 – Nov 2022
- Maintained computer skills and wrote detail-oriented write-ups on all customer interactions, including requests, billing errors, refunds, adjustments, and orders.
- Responded to emails and phone calls with prompt and professional communication.
- Scheduled meetings and performed market research to support business objectives.
- Managed calendar and coordinated meetings for executive leadership.
- Performed extensive administrative tasks to support daily operations.
Account & Client Success Manager
Mag. · San Francisco, California · Jun 2020 – Jun 2021
- Identified and attracted top talent while building relationships with candidates and hiring managers.
- Sourced candidates, assessed qualifications, and managed the hiring process.
- Improved client relations and onboarded new clients to ensure successful partnerships.
- Retained existing clients through proactive engagement and support.
- Optimized processes and workflows to improve team efficiency.
Real Estate Executive Assistant & Inside Sales Agent
BH · Atlanta, Georgia · Jan 2017 – Jun 2020
- Provided top-notch administrative support and exceptional communication while assisting with lead generation, database management, appointment scheduling, and marketing.
- Managed CRM systems and databases to track client interactions and property information.
- Generated and qualified leads to support inside sales efforts.
- Managed property marketing and listing activities.
- Supported executive leadership with calendar management and administrative tasks.