Christian S.

Christian Raven is a supply chain and fulfillment professional with approximately 5 years of experience across fulfillment, order management, supply planning, inventory, and production operations. He currently works as a Fulfillment Coordinator at a previous company, where he manages backorders, monitors SLA compliance, coordinates vendor escalations, handles API and system-related issues, and tracks fulfillment KPIs. Previously, he worked as a Demand Supply Planning Specialist at a previous company, an e-commerce enabler, where he supported forecasting, purchase orders, and inventory management across multiple e-commerce platforms, including Shopee, Lazada, TikTok, Amazon, and Shopify. He also has experience in production and supply planning within beauty and automotive environments. He has hands-on experience investigating fulfillment issues, including non-responsive vendors, API connectivity errors affecting 400+ orders, lost-in-transit shipments, and funding and payment delays. He has performed physical warehouse audits and system-based inventory reconciliation. His analytical background includes advanced Excel and Google Sheets capabilities, including macros, Pivot Tables, and VLOOKUPs, as well as experience building inventory tracking and order-status reporting systems.

Managed fulfillment operations including backorders, SLA compliance, vendor escalations, API/bug-related issues, and KPI tracking. Resolved an API connectivity issue impacting 400+ orders by coordinating escalation and follow-up to address operational impact. Managed fulfillment exceptions involving non-responsive vendors, lost-in-transit shipments, and funding/payment delays across multiple stakeholders. Supported demand and supply planning across Shopee, Lazada, TikTok, Amazon, and Shopify, including forecasting, purchase orders, and inventory management. Performed physical warehouse audits and inventory reconciliation, as well as remote system-based reconciliation. Built inventory tracking sheets using FIFO logic and automated order-status refreshes to improve fulfillment visibility. Created and maintained reporting in Excel and Google Sheets using macros, Pivot Tables, and VLOOKUPs; developed Power BI skills. Tracked recurring errors through internal systems to identify patterns in vendor and client issues.

Fulfillment Operations Order Management E-commerce Operations Backorder Management SLA Compliance Vendor Coordination & Escalations Fulfillment Exception Management Inventory Management & Reconciliation Demand & Supply Planning Forecasting Purchase Orders Warehouse Coordination Shipment Tracking & Issue Resolution KPI Tracking & Reporting Excel & Google Sheets Pivot Tables & VLOOKUP Excel Macros Shopify ERP Systems Power BI Microsoft Copilot